Entergy is always working to improve our customers’ billing experience. The bill's user-friendly and colorful layout allows you to find all the important information on your bill. Charts and graphs give you the ability to track your energy usage. Definitions of line items have been added so that you can clearly understand the different parts of your bill.

Frequently asked questions

 

Details of new bill sections

  • 1. Header
    • Provides your jurisdiction website, physical address or location where electrical service is provided, and important Entergy phone numbers for customer service or to report Power Outages.
  • 2. Account summary
    • Includes your Name, Account Number, Invoice Number, Mail Date, QPC (Quick Payment Code) and Billing Cycle. The QPC number, when used with the account number, assures that your payment is posted to the correct utility account. Every Entergy customer account is aligned with one of 21 cycles so that they are billed on, or about, the same date each month.
  • 3. Amount due
    • This shows the amount of your bill and your due date. This area will also indicate any Past Due amounts on your account and provide verbiage if you are on programs like Level Billing or Auto Pay and information about payment arrangements.
  • 4. Energy usage and charges graph(s)
    • This graph shows your energy usage – each month represents your usage amount for the month. You can compare usage to the previous year or previous month(s) to determine if your current usage is in line with the previous periods. Or you can estimate what your future usage may be. Keep in mind the fluctuations you may see can be the results of weather changes affecting usage throughout the year, particularly in summer and winter months.
  • 5. Cost breakdown
    • This graphic is a breakdown of your charges that is color coded to align with your Current Charges section on the back page, with the dollar amount shown for each.
  • 6. Important messages
    • You may see items in this section that provide you with important information like ways you can save money on your bill.
  • 7. Ways to pay
    • Graphic that shows different ways you can pay your bill and any fees associated with them.
  • 8. Pay stub
    • This section of the bill is to be sent when paying your bill with a check and mailing to Entergy.

Details of new bill sections

  • 9. Meter reading
    • If you look at this section of your bill, you’ll see last month’s reading subtracted from this month’s reading to get the amount of kilowatt hours (kWh) you’ve used during the previous month. If your reading was estimated this information will be indicated on your bill.
  • 10. Account detail
    • Shows account activity since your last bill.
  • 11. Current charges
    • Shows all line items for your bill that are broken out into Energy Charges, Fuel Charges, and Other Charges and Credits with the total amount due for each section.
  • 12. Terms and definitions
    • Brief description of some of the line items on the bill. To review the full list of definitions please see section below.

Terms and definitions

    • Accumulated difference
      • The accumulated difference is the difference between your monthly level billing amount and what you would owe if you were not signed up for Level Billing. This amount must be paid in full if you cancel level billing or change providers.
    • Ad valorem tax adjustment
      • Adjusts for any over or under recovery due to variance in projected and actual ad valorem tax revenues for the prior calendar year
    • City sales tax
      • Sales taxes mandated by city government.
    • Contract minimum
      • Contractual minimum base bill amount.
    • CSS capacity charge
      • Subscription charge for Community Solar participation.
    • CSS energy credit
      • Benefit from participation in Community Solar.
    • Current month actual credit $
      • Customer-produced energy purchased by Entergy Mississippi.
    • Customer charge
      • A monthly charge that covers a portion of the fixed costs required to provide electricity service that is not dependent on energy usage.
    • Deferred payment amount
      • Amounts associated with customer’s Deferred Payment Arrangement (DPA).
    • Energy charge
      • Covers the cost of the system utilized to generate and deliver electric service to customers.
    • Facilities charge
      • Customer requested facilities other than those normally furnished for like levels of service to similar customers.
    • Formula rate plan rider
      • Covers changes in the cost of the system utilized to generate and deliver electric service to customers between base rate proceedings.
    • Fuel adjustment
      • The cost of fuel needed to generate electricity and the cost of power purchased from other Companies.
    • Grid modernization rider
      • Recovers costs associated with expansion of fiber optic infrastructure in rural areas of Mississippi in support of broadband expansion.
    • Essential services credit
      • Credit for residential low users as defined in the residential rate schedule.
    • Level billing calculation
      • The monthly amount is calculated by taking the past 12 months of your billing history and dividing it by 12. Each month, the oldest bill is removed from the average and the current month’s bill is added.
    • Minimum amount
      • Minimum Bill required under the rate schedule.
    • MISO recovery rider
      • Recovers costs or provides credits associated with Entergy Mississippi's membership in MISO (Midcontinent Independent System Operator). MISO is a non-profit Regional Transmission Organization.
    • MSE-RM riders
      • Recovers Entergy Mississippi's share of Grand Gulf Nuclear Station's capacity costs.
    • Net metering installation fee
      • Cost of initial single net meter and installation.
    • PMR rider
      • Recovers hedging costs and capacity payments not recovered through ECR as well as certain Commission-approved legal and consultant costs.
    • Restructuring credit adjustment
      • Benefits associated with the conversion of Entergy Mississippi to a limited liability corporation or LLC.
    • Storm damage mitigation restoration rider
      • Recovers the costs to rebuild infrastructure and equipment damaged by severe storms and weather events, as well as recovers vegetation management operations and maintenance costs.
    • Underground charge
      • Covers a portion of the costs for building and maintaining the underground electrical system and associated street lights (if applicable).
    • Unit power cost rider
      • Recovers Entergy Mississippi's unit power purchase from Entergy Mississippi's available wholesale base load capacity (coal and nuclear generating resources).

 

  • Voluntary AMI opt-out fee
    • Charge for costs associated with manual meter reading for customers electing to opt-out of Advanced Metering.